Retail Banking: Bank Accounts, Sorting, Fraud Handling and Risk Management

[Updated 2024 (CPD QS)]

In the bustling corridors of modern finance, where countless transactions echo like hurried footsteps, the world of retail banking stands as both a lifeline and an enigma for many. Have you ever felt the frustration of grappling with complex financial terms, uncertain about the best way to manage your money?

The importance of understanding the intricacies of retail banking becomes strikingly clear when faced with the daunting task of navigating financial institutions, services, and risks. In this era of rapid technological advancement, the pain of financial uncertainty can weigh heavily, urging us to step into the realm of "Retail Banking."

Unlock the vaults of knowledge that empower you to master the art of retail banking. Embark on a journey where you'll unravel the layers of banking services, delve into the world of customer relations, and decode the ethical compass that guides this dynamic industry.

With our Retail Banking course, you'll gain the insights needed to confidently navigate financial landscapes, manage accounts, and even identify counterfeit currency.

Equip yourself with the tools to handle fraud and risks, ensuring not only personal financial stability but also the potential to flourish in a career within the financial realm. Embrace this voyage into the heart of retail banking, and take your first step towards financial empowerment today.

Learning Outcome

By the end of this course, you will be able to:

• Navigate the world of banking confidently, armed with comprehensive knowledge of banking services and institutions.
• Perform key responsibilities of a bank teller, including accurate transactions and customer assistance.
• Analyse various types of bank accounts and facilitate seamless account openings for customers.
• Apply mathematical skills to banking scenarios, ensuring precision in calculations and financial interactions.
• Manage bookkeeping tasks and payments efficiently to maintain accurate financial records.
• Demonstrate expertise in cash sorting and counterfeit detection, maintaining security and integrity in transactions.
• Handle fraud situations with competence, employing appropriate strategies to safeguard the interests of the bank and customers.
• Provide exceptional customer service, building strong relationships and enhancing overall customer experience.

• Module 01: Introduction to Banking 13:01

  • 1: Module 01: Introduction to Banking 13:01

• Module 02: Banking Services 11:20

  • 2: Module 02: Banking Services 11:20

• Module 03: Categories of Banking Institutions 12:49

  • 3: Module 03: Categories of Banking Institutions 12:49

• Module 04: Bank Teller 07:40

  • 4: Module 04: Bank Teller 07:40

• Module 05: Bank Accounts and Opening Them 13:32

  • 5: Module 05: Bank Accounts and Opening Them 13:32

• Module 06: Mathematics for Bank Tellers 14:53

  • 6: Module 06: Mathematics for Bank Tellers 14:53

• Module 07: Bookkeeping and Payment 14:20

  • 7: Module 07: Bookkeeping and Payment 14:20

• Module 08: Cash Sorting & Counterfeit Identification 12:04

  • 8: Module 08: Cash Sorting & Counterfeit Identification 12:04

• Module 09: Fraud Handling 12:30

  • 9: Module 09: Fraud Handling 12:30

• Module 10: Customer Services 11:56

  • 10: Module 10: Customer Services 11:56

• Module 11: Banking Risk Management 12:58

  • 11: Module 11: Banking Risk Management 12:58

• Module 12: Ethics 05:45

  • 12: Module 12: Ethics 05:45

Here is What You Will Learn from this Course

Module 01: Introduction to Banking

• You will understand the foundational concepts of banking, including its role in the economy, key terminology, and the evolution of banking.

Module 02: Banking Services

• You will learn about various banking services, such as loans, deposits, electronic banking, and how they cater to customer needs.

Module 03: Categories of Banking Institutions

• You will grasp the differences between commercial, retail, and central banks, as well as their distinct functions within the financial system.

Module 04: Bank Teller

• You will become proficient in the duties and responsibilities of a bank teller, including cash handling, customer interactions, and transaction processing.

Module 05: Bank Accounts and Opening Them

• You will acquire knowledge about different types of bank accounts, their features, and the procedures involved in opening and maintaining them.

Module 06: Mathematics for Bank Tellers

• You will develop mathematical skills essential for bank tellers, including currency conversion, calculating interest, and handling numerical transactions accurately.

Module 07: Bookkeeping and Payment

• You will learn how to maintain accurate financial records, process payments, and contribute to the efficient functioning of a bank's financial operations.

Module 08: Cash Sorting & Counterfeit Identification

• You will gain expertise in handling and sorting cash effectively, as well as identifying counterfeit currency to ensure the security of transactions.

Module 09: Fraud Handling

• You will be equipped with strategies to detect, prevent, and handle various types of fraud that may occur within a banking environment.

Module 10: Customer Services

• You will understand the importance of exceptional customer service, learning how to address customer inquiries, concerns, and build positive relationships.

Module 11: Banking Risk Management

• You will grasp the concept of risk in banking, learning how to identify, assess, and manage various risks to ensure the stability and security of financial operations.

Module 12: Ethics

• You will understand the ethical considerations and standards that govern the banking industry, promoting integrity, transparency, and responsible conduct in your banking career.

• Aspiring bank tellers and individuals looking to enter the banking sector.
• Retail professionals seeking to expand their skills into the banking industry.
• Graduates aiming to build a career in financial services.
• Customer service representatives interested in transitioning to banking roles.
• Individuals with a keen interest in understanding the mechanics of retail banking.

This course has no set requirements for learning. All you need is a smart device, a reliable internet connection, and a basic command of English and you're good to go!

• Bank Teller (£17,000 - £25,000)
• Customer Service Representative in Banking (£18,000 - £26,000)
• Banking Assistant (£18,000 - £28,000)
• Retail Banking Officer (£20,000 - £35,000)
• Branch Manager (£25,000 - £50,000)

Currently there are no Q&As for this course. Be the first to ask a question.

Reed Courses Certificate of Completion

Digital certificate - Included